DreamStone's goal is to provide complete, accurate, and up-to-date information on our website. We want to give you as much detail on our products as possible so that you can make an informed decision. Unfortunately, it is not possible that any website is completely free of human or technological errors. We may display typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and product information.
DreamStone has made great efforts to display quality images of each item so that you can see the beauty and shape of a particular item. The product images are sample photographs of our products and may appear larger or smaller then the actual product size.
According to industry standards and FTC regulations, the total carat weight on all purchases may vary in carat weight from the stated weight. Also, for items containing multiple diamonds, we calculate the average color, clarity and carat weight of a particular item. We provide measurements and details on products based the information provided by our manufacturers using techniques and equipment at the time of examination. The selected size for a center diamond, or selected ring size may change the total carat weight of the setting from the stated information on that particular item. The results of any other examination performed on the diamond may differ depending upon, when, how and by whom the diamond(s) are examined. DreamStone and its employees and its agents shall not be liable for any loss, damage or expense resulting from any error in or omission related to pricing, availability, or product information.
We reserve the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and to change or update information at any time without prior notice.
We accept the following forms of payment methods:
- Credit Cards: Visa, MasterCard, Discover, Diners Club or American Express. You can pay via credit online or by phone, simply select your choice when placing your order. Your credit card will be charged only after we have verified your card details, received credit approval authorization and confirmed stock availability.
- Bank Wire: DreamStone applies a 1.5% discount for payments received through bank wire. When placing your order you can select the bank wire option to receive further instructions and necessary account information.
Sales tax will only be charged to orders shipped to NY State as required by applicable laws.
Shipping and Delivery
We are happy to offer free shipping on all orders. Additionally, we insure every order to your door step. It is DreamStone's policy to have an adult signature for all orders upon delivery. These precautions ensure the safe and secure delivery of your fine jewelry.
Shipping time depends on your chosen product and the delivery option you select on checkout. Typically, you should allow one to four business days to process your order for shipment, in addition to the time indicated by your preferred shipping method. Orders are processed Monday through Friday. DreamStone is not responsible for unexpected holiday delays. For Saturday delivery options, please contact customer service at 1-800-818-8386. You can track your order directly on our website by clicking on the Order Status.
Promotions, Special Offers, and Gift Certificates
DreamStone offers exciting new products, special offers and promotions. Only one reference code is limited per order. Special offers may not be combined with any other offer, are not redeemable for cash, and can not be applied towards sales tax or shipping. The entire offer must be applied towards a single transaction and the balance may not be applied towards subsequent orders. Due to price changes and availability, we reserve the right to alter the terms and duration of any special offer or sale promotion.
As manufactures and designers of diamonds and fine jewelry for three-generations, DreamStone is committed to creating pieces as unique as our customers. We offer customization for many jewelry items displayed on our site. If you do not find the item you are looking for, one of our professional jewelry consultants will help you find the perfect diamond or fine jewelry. Please do not hesitate to contact us at 1-800-818-8386.
Engagement Ring Settings
DreamStone offers an extensive collection of classic and modern engagement ring settings. All settings are available in white gold, yellow gold and platinum and settings with prongs can be made with either four-prongs or six-prongs. If you do not find the setting you are looking for, we would be happy to customize any engagement ring setting on our site to your specifications. Our jewelry consultants are standing by, 1-800-818-8386.
If you are interested in having your diamond laser inscribed you can either send your diamond to a grading lab and have them laser inscribe it, or if you would like us to laser inscribe it for you, please call one of our customer service staff after you have placed your order and ask to add the DreamStone Laser Inscription Service.
Our return policy gives you plenty of time to make an informed decision. If you are not completely satisfied with your purchase, you can return any item without custom engraving within 30 days from the original order date for a refund or exchange. For further details, please view DreamStone's return policy.
DreamStone's long standing commitment to non-conflict diamonds is a zero tolerance policy. We only purchase diamonds from suppliers that comply with the Kimberley Process, an international diamond industry and civil society initiative to ensure diamonds are free from sources of conflict. Learn more about DreamStone's Conflict-Free Policy.
Fancy Colored Diamonds
While our online catalog provides a variety of fancy colored diamonds pre-set in jewelry, you can contact us with a special request for a fancy color diamond. To have a jewelry professional help you design your own fancy colored diamond ring, pendant or earring, contact us at 1-800-818-8386.
In no event shall DreamStone be liable for any actual, direct, indirect, special, punitive, incidental, exemplary or consequential damages, or any other damages whatsoever, weather in action, tort or under any other theory, arising out of or in connection with the use, inability to use, or performance of the information, products and materials on this site.
You agree to defend, indemnify and hold harmless DreamStone, its affiliates, and their offices, directors, employees and shareholders from and against any and all claims, damages, losses, costs and expenses, including, but not limited to, attorneys' fees and court costs, arising from or related to your use of this site or its products.
You agree that any controversy, claim or dispute permitted to be brought in any court between you and DreamStone, their assignees, their employees, their attorneys, or agents, shall be litigated solely in city, state, or federal court in New York and governed by the internal laws of the State of New York. You further agree that you (1) submit to the jurisdiction of such court, (2) waive the defense of an inconvenient forum.
Currency & Exchange Rate
DreamStone prices are in US Dollars, including charges, credit,
refunds. DreamStone shall not be liable for any fluctuations in US
currency exchange rates with any foreign currency.