At DreamStone we stand behind everything we sell. We manufacture all of our fine jewelry in our own manufacturing facilities. With an obsession for details, each piece is handcrafted to perfection by our seasoned jewelers using the highest quality materials. Once your order is processed, it goes through a thorough quality check inspection - after a final approval it is neatly packaged in our distinctive lacquer wooden box which is further secured in a secondary protective box. The packaged is then shipped fully insured to your home or business, free of charge. All purchases on DreamStone are 100% refundable and satisfaction is guaranteed. If for any reason, you are not satisfied with your purchase, you can return it within 30-Days, no questions asked. In addition to our return policy, we warrant that all items will be free from any manufacturing defects. If there is a problem with an item, you can mail it back to our office for inspection. If we find that the problem is from a manufacturing defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then we will repair your jewelry at-cost. Read our return policy for further details, or contact customer service at 1-800-818-8386 if you have any questions.