Shop with confidence - DreamStone's risk-free 30-day return policy is our way of ensuring your satisfaction. We will be happy to refund, exchange or replace any unworn item within 30 days from the date of purchase. If you decide to return your jewelry, please follow our simple return procedure.
Our Return Process:
1. Your Authorization Code. Please call DreamStone customer service at (800) 818-8386 to get your return authorization number. Write this authorization number on the outside of your package. Complete the return form provided with your invoice and include it with the item(s) you are returning.
2. Package Your Return. Please pack your return item(s) with all the materials originally included in your shipment. Make sure to include the diamond certificate for any loose diamond or diamond jewelry you wish to return. Ensure that the item(s) are securely packaged to prevent damage during shipment. For security purposes, do not specify the contents of your package anywhere on the outside of your package.
3. Insure and Ship Your Return. You may use your choice of carrier. If the total value of the item(s) being returned is over $500, you must insure your package for the value of your return. We highly recommend requesting a return receipt from your carrier to confirm delivery of your package. This is also applicable to International customers.
Ship your Insured package to:
New York, NY 10036
Your account will be credited within 2 business days after receipt of the package.
If you have any further questions about our return policy, please call customer service at 1-800-818-8386 or e-mail us at firstname.lastname@example.org.