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Frequently Asked Questions


Can I still order from DreamStone if I live outside of the United States?

DreamStone will gladly process and ship orders outside of the United States. To learn more about shipping and taxes associated with international orders, call us at 1-212-207-4850.

I'm having trouble completing an order. What do I do?
For any questions or conerns, please feel free to contact us at anytime.
How long will it be until I receive my order?
You can expect to receive your order within 3 to 5 days business days. DreamStone takes great care of every order that is placed. [Click Here] to learn more about our building process.
If I don't know the correct ring size I need, what can I do?
Print and use our Ring Size Finder.

Will my package be left if nobody is around to sign for it?
At this time, DreamStone requires an adult signature for all deliveries over $500. Please contact us if you have any special requests. [Click Here] to learn more.
What could delay my order?
Our goal is to surpass all of our customer's expectations. Every piece we build is checked several times for quality assurance. To learn more about what happens after an ordered is placed, [Click Here].
How can I find out the status of my order (track my order)?
You can track your order directly on our website by clicking on the Order Status.

General Information
Whom do I contact if I have any questions?
Please contact us directly for any questions or concerns.
How do I subscribe to your newsletter e-mails?
At the bottom of our web site, there is a bar where you can send us your e-mail address so you can receive news about any DreamStone specials.
How do the Four C’s affect the price of a diamond the most?
The carat weight, cut, color, and clarity of a diamond all have an affect on the price and value of a diamond. The more carat weight, and the higher the cut, color and clarity grade of a diamond the more rare it will be and therefore more expensive. To learn about the Four C's and other factors that can contribute to the price of your diamond, [Click Here]
What is the difference between karat weights of gold?
Karat (represented by k or kt) indicates the purity of the gold used. The higher the karat, the purer the gold. The karat weight of gold affects both its' durability and color. For fine jewelry, we recommend 18kt Gold or Platinum. [Click Here]  to learn about the different karat weights of gold.
What is the difference between white gold and platinum?
Platinum is known for it's naturally white color, strength, and durability. It is a heavier metal than gold, therefore, it is usually more expensive.
Gold has been admired for its malleably and beauty and is the most popular choice of metal for fine jewelry. Gold is resistant to air, water, and oxygen, which means it will never tarnish, rust, or corrode. [Click Here] to learn about gold and platinum.
Do you offer an extended warranty?
In addition to our return policy, we warrant that all items will be free from any manufacturing defects. If there is a problem with an item, you can mail it back to our office for inspection. If we find that the problem is from a manufacturing defect, we will repair or replace the item at no charge to you. If the damage is caused by normal wear-and-tear, then we will repair your jewelry “at-cost.” [Click Here] to learn about DreamStone's Warranty.
What is an Inscribed Diamond?
Our laser-inscribed diamonds have the diamond's certificate number inscribed on its girdle (the number is only visible under magnification). This way you can match the exact certification number listed on your grading report to the one inscribed on your stone.
[Click Here] to learn about Inscribed Diamonds.
Can I upgrade my jewelry purchases?
After your 30-Day Return Policy has expired, you can still upgrade your diamond(s) and only be charged the difference in price. [Click Here] to learn about our Upgrade Advantage. 
What is your return policy?
DreamStone's risk-free 30-day return policy is our way of ensuring your satisfaction. If you decide to return your jewelry, please follow our simple return procedure. [Click Here] to learn about our Return Policy.

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